Refund policy

Thank you for shopping DaylightBrand.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at daylightbrand@gmail.com. Please note that we will provide a return address once the reason for your return is validated. 

If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at daylightbrand@gmail.com.

General Returns, Exchanges, and Refunds

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom designed team apparel or custom ordered apparel cannot be returned without defect. Please contact us if you have questions or concerns about your specific item. 

We cannot accept returns on sale or discounted items. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have is to notify us of the return request. Send the item upon receiving instruction. Include your return address, and the size of the item you wish to receive. Once the return is received at our studio, we will exchange the item and send it back to you. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at daylightbrand@gmail.com.

Team Store Exchanges and Returns

No Exchanges for Size or Change of Mind:
Team Store merchandise cannot be exchanged except in cases of quality issues. We encourage you to review the sizing charts provided to ensure you order the correct size with confidence.

Quality Issues: If you receive an item that has a quality issue, please contact us immediately. We will work with you to resolve the issue and provide instructions for the return process.

Made to Order: Please be aware that all Team Store merchandise is made to order. This means that once your order is placed, it is tailored specifically for you, and we are unable to accommodate exchanges for any other reason.

Community Store Exchanges and Returns

Understand it's an active fund raiser
Community Stores are our way of supporting groups who actively advocate and care for our environment, access points, and lifestyles. We give a significant part of our sales to those non-profits, which means our time, labor, and materials are donated in effort to host and manage their merch stores.  For this reason, we cannot allow exchanges for sizing or change of mind. It would undercut our effort to help these groups raise money and destroy the business model we have in place to support them. We have sizing charts in place to help consumers make an informed purchase. 

Quality issues are the only exception in community store returns and exchanges. We will replace the returned item with one of the same size. (If you receive an item that has a quality issue, please contact us immediately. We will work with you to resolve the issue and provide instructions for the return process.)

If you feel our sizing charts are inaccurate, or an insufficient aid in making an informed purchase, please let us know by emailing us at daylightbrand@gmail.com.
We always welcome critical feedback.